Refund & Return Policy

Last Updated: August 2026

At Paharer Swad, we carefully select and pack our products to ensure that you receive fresh, authentic, and high-quality products. As many of our products are fresh fruits and other food items, we have specific policies regarding returns, replacements, and refunds.

1. Fresh & Perishable Products

Fresh fruits and other perishable products cannot generally be returned once they have been delivered due to their nature.

However, if you receive a product that is damaged, spoiled, rotten, or significantly different from what you ordered, you may be eligible for a replacement or refund.

Please contact us as soon as possible after receiving your order.

2. Damaged or Spoiled Products

If your order arrives damaged, spoiled, or in an unacceptable condition, please:

  • Contact us within 24 hours of delivery
  • Provide your order number
  • Send clear photographs or a short video showing the condition of the product and packaging
  • Explain the issue clearly

Our team will review the claim and determine whether a replacement or refund is appropriate.

3. Wrong or Missing Products

If you receive a product that is different from what you ordered, or if any item is missing from your order, please contact us within 24 hours of delivery.

After verification, we may provide:

  • The correct product
  • Replacement of the missing item
  • A refund for the affected item

4. Non-Perishable Products

For non-perishable products such as packaged spices, rice, pickles, or other sealed products, returns may be considered if the product is:

  • Incorrectly delivered
  • Damaged during delivery
  • Defective or unusable upon arrival

The product should remain unopened and in its original condition where applicable.

5. Refund Eligibility

Refunds may be considered in situations such as:

  • Damaged or spoiled products received
  • Incorrect products delivered
  • Missing products
  • An order that cannot be fulfilled due to product availability
  • Other circumstances approved by Paharer Swad

Refund eligibility is determined after reviewing the specific situation.

6. Refund Process

Once your refund request is approved, we will initiate the refund through the applicable payment method or arrange an alternative refund method where appropriate.

The time required for the refund to reach you may vary depending on the payment service provider or financial institution.

7. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible, particularly for fresh and perishable products.

If you wish to cancel an order, please contact us as soon as possible.

8. Delivery Issues

If you are unavailable to receive your order or provide an incorrect delivery address or contact information, additional delivery attempts or charges may apply.

For fresh and perishable products, delays caused by the customer’s unavailability may affect product quality. In such cases, a refund or replacement may not be applicable.

9. Products on Special Offer

Products purchased during special promotions, discounts, or clearance offers may have specific return or refund conditions. Any applicable conditions will be communicated with the relevant offer or product.

10. How to Contact Us

For any return, replacement, or refund request, please contact us with your order details and supporting information.

Paharer Swad
Khagrachari Sadar, Khagrachari, Chittagong, Bangladesh – 4400
Phone: 01897-669622
Email: info@paharerswad.com
Website: paharerswad.com

We appreciate your trust in Paharer Swad and are committed to providing you with fresh, authentic, and quality products.